Frequently Asked Questions

Anderson Toyota is a premier Toyota dealership in Lake Havasu City, Arizona, and part of the Anderson Auto Group. Established in 2001 when the Anderson Auto Group acquired Tri-City Toyota in Kingman, the dealership relocated to a spacious 45,000-square-foot facility in Lake Havasu City in 2009. Anderson Toyota has earned the prestigious Toyota President's Award eight times, recognizing our commitment to excellence in customer service and operations. We proudly serve customers throughout the region, including Parker, Bullhead City, Kingman, and Needles, CA.

Anderson Toyota is conveniently located at 6510 Showplace Avenue, Lake Havasu City, AZ 86404, just off Highway 95. Our location provides easy access for customers throughout Western Arizona and Eastern California. We're proud to be part of the Lake Havasu City community and serve the surrounding areas with quality vehicles and exceptional service.

Our departments have different operating hours to serve you better:

Department	Monday - Friday	Saturday	Sunday
Sales	8:00 AM - 7:00 PM	8:00 AM - 7:00 PM	Closed
Service	7:30 AM - 6:30 PM	7:30 AM - 4:00 PM	Closed
Parts	7:30 AM - 6:30 PM	7:30 AM - 4:00 PM	Closed

We offer multiple ways to contact us based on your needs:

• Main Phone: (866) 464-9028
• Sales Department: (866) 436-5356
• Service Department: (928) 267-3259
• Parts Department: (928) 235-6794
• Visit Us: 6510 Showplace Avenue, Lake Havasu City, AZ 86404
• Online: Visit our website or connect with us on Facebook and Instagram

Anderson Toyota has received numerous prestigious awards recognizing our commitment to excellence:

• Toyota President's Award - Received 8 times, recognizing dealerships that consistently provide outstanding service
• Lake Havasu Chamber Business of the Year - 2013
• Ethics in Business Award - 2017, presented by the Lake Havasu Chamber
• 4.8-Star Rating - Based on over 5,217 customer reviews

These awards reflect our dedication to providing exceptional service to every customer at every interaction.

Anderson Toyota proudly serves customers throughout Western Arizona and Eastern California, including:

• Lake Havasu City, AZ
• Parker, AZ
• Bullhead City, AZ
• Kingman, AZ
• Needles, CA
• And surrounding communities

Anderson Toyota offers a comprehensive selection of vehicles to meet every need and budget:

• New Toyota Vehicles: Full lineup of new Toyota cars, trucks, SUVs, and crossovers
• Electrified Vehicles: Hybrids, plug-in hybrids, and electric vehicles including the Prius and Toyota Crown
• Cars & Minivans: Camry, Corolla, Prius, Sienna, and more
• Trucks: Tacoma, Tundra, and other Toyota truck models
• Crossovers & SUVs: RAV4, Highlander, 4Runner, and more
• Toyota Certified Pre-Owned Vehicles: Thoroughly inspected used Toyota vehicles
• Quality Used Vehicles: Diverse selection of previously-owned vehicles from various brands

Toyota Certified Pre-Owned (TCUV) vehicles are quality used Toyotas that meet strict certification requirements. Benefits include:

• Comprehensive 160-point quality assurance inspection
• Vehicle history report provided
• 12-month/12,000-mile Limited Comprehensive Warranty
• 7-year/100,000-mile Limited Powertrain Warranty
• One-year of roadside assistance
• Trip interruption reimbursement
• CARFAX Vehicle History Report

Only vehicles that pass our rigorous inspection can be certified, giving you peace of mind with your purchase.

You can explore our inventory in several convenient ways:

• Online: Browse our complete inventory on our website 24/7
• In Person: Visit our showroom during sales hours to see vehicles up close
• Phone: Call our sales team at (866) 436-5356 for assistance
• Vehicle Finder Service: Can't find what you're looking for? Submit a request and we'll notify you when a matching vehicle arrives

Our inventory is updated regularly with new arrivals, so check back often or contact us to schedule a test drive.

Yes! We understand that budget is an important consideration. Anderson Toyota maintains a selection of quality used vehicles priced under $15,000. These vehicles are carefully inspected and prepared to ensure quality and reliability. Visit our website or contact our sales team to see our current selection of budget-friendly options.

SmartPath is our innovative buying program designed to make your car-buying experience more efficient and transparent. This program helps streamline the purchasing process, allowing you to explore financing options, calculate payments, and move through the buying process with greater ease and confidence. Ask our sales team about SmartPath when you visit or call us for more details.

Absolutely! We encourage test drives to help you make an informed decision. You can schedule a test drive:

• Online: Use the schedule test drive feature on our website
• By Phone: Call our sales department at (866) 436-5356
• Walk-In: Visit us during sales hours (subject to availability)

Our sales team will have the vehicle ready for you at your scheduled time.

Yes! Anderson Toyota regularly offers special pricing, manufacturer incentives, and promotional offers on both new and used vehicles. These specials change frequently based on manufacturer programs and inventory levels. To view our current offers:

• Visit the Specials section on our website
• Call our sales team at (866) 436-5356
• Follow us on social media for exclusive deals

Our Service Department operates with convenient hours to accommodate your schedule:

• Monday - Friday: 7:30 AM - 6:30 PM
• Saturday: 7:30 AM - 4:00 PM
• Sunday: Closed

We recommend scheduling your service appointment in advance by calling (928) 267-3259 or using our online scheduling tool.

Our service center offers comprehensive automotive maintenance and repair services:

• Routine Maintenance: Oil changes, tire rotations, multi-point inspections
• Brake Services: Brake inspections, pad replacement, rotor services
• Tire Services: New tire sales, balancing, alignment, and repairs
• Battery Services: Testing, replacement, and maintenance
• Engine Services: Diagnostics, tune-ups, and repairs
• Transmission Services: Fluid changes and transmission repairs
• Air Conditioning: A/C inspection and repair services
• Electrical Systems: Diagnostics and repairs
• Recall Services: All Toyota recall repairs performed at no cost

Our Toyota-trained technicians can handle any service or repair your vehicle needs.

Yes! All of our technicians are Toyota-trained and certified. They undergo continuous training to stay current with the latest Toyota technologies and repair procedures. Our technicians know Toyota vehicles inside and out, ensuring your vehicle receives expert care using the most advanced diagnostic equipment and repair techniques available.

Absolutely! Anderson Toyota uses only Genuine OEM Toyota parts for all repairs and maintenance. Genuine Toyota parts are:

• Specifically designed and engineered for your Toyota vehicle
• Manufactured to Toyota's strict quality standards
• Backed by Toyota's warranty
• Proven to provide optimal performance and longevity
• The same parts used in your vehicle's original manufacture

Using genuine Toyota parts ensures your vehicle maintains its quality, reliability, and resale value.

We want to make your service visit as comfortable and convenient as possible. Our service center features:

• Complimentary Wi-Fi: Stay connected with free high-speed internet and charging stations in our comfortable waiting area
• Shuttle Service: Convenient complimentary shuttle service to take you to nearby locations during your service appointment
• Loaner Vehicles: Loaner vehicles available for extended service visits (subject to availability)
• Complimentary Cleaning & Sanitization: We provide complimentary interior cleaning and sanitization for your vehicle
• Comfortable Waiting Area: Spacious, clean waiting area with seating and refreshments

Scheduling your service appointment is easy and convenient:

• Online: Use our online scheduling tool available 24/7 on our website
• By Phone: Call our service department at (928) 267-3259
• In Person: Stop by our service department during business hours

We recommend scheduling in advance to ensure we can accommodate your preferred date and time.

ToyotaCare is Toyota's no cost maintenance plan that comes with the purchase or lease of every new Toyota vehicle. Benefits include:

• Complimentary scheduled maintenance for 2 years or 25,000 miles (whichever comes first)
• Roadside assistance for 2 years, unlimited mileage
• 24-hour roadside assistance including towing, flat tire service, lockout protection, and more
• Services covered include oil changes, tire rotations, multi-point vehicle inspections, and fluid level checks

ToyotaCare Plus is also available for purchase, extending your maintenance coverage for additional years and miles.

Yes! Our Express Maintenance service is designed for customers who need quick, quality service. Express Maintenance includes:

• Fast service for routine maintenance items
• No appointment necessary for most services
• Quick oil changes, tire rotations, and inspections
• Same certified technicians and genuine Toyota parts

Perfect for when you need service fast but don't want to compromise on quality.

While we specialize in Toyota vehicles and have Toyota-specific training and equipment, our service center can perform many routine maintenance services on most makes and models. Contact our service department at (928) 267-3259 to discuss your specific vehicle and service needs.

Anderson Toyota's Finance Department offers comprehensive financing solutions for every situation:

• Auto Loans: Competitive rates for new and used vehicle purchases
• Leasing Options: Flexible lease terms with various mileage options
• Refinancing: Lower your current auto loan rate or adjust your payment terms
• Special Financing Programs: First-time buyer programs, credit rebuilding options
• Military Rebates: Special programs for active duty and veterans

Our finance team works with multiple lenders to find the best financing option for your budget and credit situation.

Yes! You can apply for financing online through our secure credit application. Benefits of applying online include:

• Convenient 24/7 access from home
• Quick and easy application process
• Secure and confidential
• Receive credit decision quickly
• No obligation to purchase
• Know your financing options before visiting the dealership

Visit our Finance Center online to get started with your application today!

Our Soft Credit Check option allows you to see potential financing options without impacting your credit score and without providing your Social Security Number. This service:

• Does not affect your credit score
• Gives you an idea of potential terms and rates
• No SSN required for the initial check
• No commitment or obligation
• Helps you understand your financing options before making decisions

This is a great way to explore your options without any impact on your credit.

Yes! Our online payment calculator is free and easy to use. You can:

• Estimate monthly payments based on vehicle price
• Adjust down payment, interest rate, and loan term
• Factor in trade-in value
• See how different terms affect your payment
• Use the calculator without providing personal information

Visit our Finance Center online to access the payment calculator and start planning your budget today.

Yes! Anderson Toyota can help you refinance your existing auto loan. Refinancing may help you:

• Lower your monthly payment
• Reduce your interest rate
• Adjust your loan term
• Change from one lender to another

Contact our Finance Department at (866) 436-5356 to discuss refinancing options and see if you qualify for better terms.

We work with customers of all credit backgrounds! Anderson Toyota's Finance Department has relationships with multiple lenders who specialize in various credit situations, including:

• First-time buyers with limited credit history
• Credit rebuilding situations
• Previous bankruptcy or repossession
• Low credit scores

Our finance professionals will work diligently to find financing options that work for your situation. Apply online or call us to discuss your options.

Service Now, Pay-Over-Time is a flexible payment option that allows you to get the service your vehicle needs now and pay for it over time. This program:

• Makes larger repairs more affordable
• Offers convenient monthly payment options
• Quick and easy approval process
• Allows you to maintain your vehicle without delay

Ask your service advisor about payment plan options when scheduling your service appointment.

Our Parts Department is open:

• Monday - Friday: 7:30 AM - 6:30 PM
• Saturday: 7:30 AM - 4:00 PM
• Sunday: Closed

Call our Parts Department at (928) 235-6794 for parts availability and pricing.

Yes! Anderson Toyota carries a comprehensive inventory of Genuine OEM Toyota parts. These parts are:

• Designed specifically for your Toyota vehicle
• Manufactured to Toyota's exact specifications
• Backed by Toyota's parts warranty
• Guaranteed to fit and function properly
• Available for all Toyota models, current and older

Whether you're doing repairs yourself or need parts for a repair shop, we have the genuine Toyota parts you need.

Yes! You can order parts online through our website. Simply:

• Visit our Parts Department page
• Fill out the parts request form with your vehicle information
• Describe the parts you need
• Submit your request

Our parts team will contact you with availability and pricing, and can have your parts ready for pickup or arrange delivery.

Anderson Toyota offers a wide range of accessories to enhance and customize your vehicle:

• Genuine Toyota Accessories: Floor mats, cargo organizers, all-weather protection, upgrade wheels, and more
• Yakima Accessories: Roof racks, bike carriers, cargo boxes, and outdoor gear mounting systems
• Protection Products: Paint protection film, fabric protection, window tinting
• Performance Parts: Exhaust systems, suspension upgrades, performance air intakes
• Appearance Items: Body side moldings, spoilers, hood protectors

Contact our Parts Department to learn more about available accessories for your specific Toyota model.

Yes! Our Toyota Tire Center offers:

• Complete selection of tire brands and sizes
• Expert tire recommendations for your vehicle and driving needs
• Professional tire installation and balancing
• Wheel alignment services
• Tire rotation and repair
• Seasonal tire storage options
• Competitive pricing

Our tire experts can help you find the perfect tires for your Toyota and your budget.

Yes! Anderson Toyota welcomes trade-ins on all makes and models. Trading in your vehicle can:

• Significantly reduce the price of your new vehicle
• Serve as a down payment, lowering your monthly payments
• Simplify the buying process - no need to sell privately
• Potentially provide tax benefits (in many states, you only pay tax on the difference)

We'll work with you to ensure you get a fair value for your trade-in vehicle.

Getting your vehicle appraised is easy at Anderson Toyota:

• Online Valuation: Use our online trade-in value tool for an instant estimate
• In-Person Appraisal: Visit our dealership for a thorough inspection and detailed appraisal
• KBB Instant Cash Offer: Get a Kelley Blue Book Instant Cash Offer online
• By Phone: Call our sales team at (866) 436-5356 to discuss your vehicle

Bring your vehicle to us for the most accurate appraisal. Please bring your title, registration, and any service records you have.

Kelley Blue Book (KBB) Instant Cash Offer is a fast, easy way to get a firm offer for your vehicle. Here's how it works:

• Enter your vehicle information online at our website
• Answer questions about your vehicle's condition
• Receive a firm cash offer instantly from Kelley Blue Book
• The offer is good for 7 days
• You can redeem the offer at Anderson Toyota
• Use it toward a vehicle purchase or receive a check
• No obligation to purchase a vehicle from us

This is one of the fastest ways to sell your vehicle with confidence in its value.

Being "upside down" or having negative equity is common. Anderson Toyota can help:

• Our finance team can work the negative equity into your new loan
• We'll explain all your options clearly
• Special manufacturer incentives may help offset negative equity
• We'll work to structure a deal that fits your budget

Don't let negative equity stop you from exploring your options. Contact our sales team to discuss your situation.

Yes! You don't need to purchase a vehicle from us to sell us your car. Use our KBB Instant Cash Offer or bring your vehicle in for an appraisal. If we agree on a price, we'll purchase your vehicle even if you're not buying from us. This is a convenient alternative to selling your vehicle privately.

Yes! Anderson Toyota offers Rent a Toyota services. Whether you need a vehicle for:

• Testing a model before purchase
• Travel and vacation
• Business trips
• While your vehicle is in for extended service
• Special events

Our rental program lets you experience Toyota quality. Contact us for rental availability, rates, and requirements.

Vehicle safety is our top priority. For recalls:

• All Toyota recall repairs are performed at no cost to you
• We receive immediate notification when recalls are issued
• You can check for recalls by VIN on our website or by calling us
• Schedule your recall service just like any other appointment
• We use only authorized Toyota recall repair procedures and parts
• Takata airbag recalls are handled with priority scheduling

If you've received a recall notice, call our service department at (928) 267-3259 to schedule your free repair.

At Anderson Toyota, we value our loyal customers. We regularly offer:

• Service specials and discounts
• Owner loyalty incentives on vehicle purchases
• Military rebate programs
• College graduate programs
• Special financing rates for returning customers

Ask about current loyalty offers when you visit or call us. Check our Specials page regularly for the latest deals.

Anderson Toyota and the Anderson Auto Group are always looking for talented individuals to join our team. We offer:

• Competitive compensation and benefits
• Career growth opportunities
• Training and development programs
• Family-oriented work culture
• Positions in sales, service, parts, finance, and administration

Visit the Careers/Culture section of our website to view current openings and submit your application online.

Stay connected with Anderson Toyota through multiple channels:

• Website: Check our website regularly for the latest inventory, specials, and news
• Social Media: Follow us on Facebook and Instagram for exclusive deals, events, and updates
• Email Newsletter: Sign up on our website to receive special offers and news
• Blog: Read our blog for helpful automotive tips, maintenance advice, and dealership updates

Anderson Auto Group is a family-owned automotive group founded by Dick Anderson and now led by his son Jason Anderson. The group includes:

• Anderson Toyota - Lake Havasu City (formerly Tri-City Toyota in Kingman)
• Anderson Chrysler Dodge Jeep Ram - Lake Havasu City
• Anderson Nissan - Lake Havasu City
• Anderson Ford - Bullhead City

The Anderson Auto Group maintains a "mom and pop" family philosophy focused on customer relationships and giving back to the communities we serve. We've been recognized with the Lake Havasu Chamber Business of the Year award and Ethics in Business award.